
Service description
It is a service provided by the communications and information technology commission, which allows the Beneficiary in the event of a problem in any of the postal services with a service provider licensed by the CITC to submit a complaint to the service provider. If the user is not satisfied with the solution provided or if 10 days have passed without resolving the complaint, the complaint can be escalated to the CITC
Beneficiary Category
- Individuals (Citizens and Residents)
- Business Sector (Companies and Institutions)
How it works
Complaint Process through the Service Provider
Submitting the complaint
Through service provider's customer service center
or through CITC website
Resolve Complaint and Inform Beneficiary
within a maximum of 10 days
In case if SP replied and you are still not satisfied, you can esclate your complaint to CITC
Check Result of Resolving the Complaint
The user checks result of resolving complaint by service provider in accordance with regulations
Terms of service provisionESCALATE COMPLAINT
Dear user, if you have already complained to the service provider and have not received a satisfactory result, you have a reference number for the complaint. You can escalate your complaint to CITC by clicking on the link below